Shipping & Returns
You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
If you live in USA, EU or Japan, you can receive the product through local delivery. Local delivery tracking # will be provided within 2~7 days, and you can receive the product within 5~15 days. If you made a small order and want quick delivery, we recommend you to make purchase through our local retailers at Amazon, Qoo10, Lazada or etc. (In this case, please refer to the link at the bottom of each product page.)
Please note that the shipping rates for many items we sell are flat rate per order. You can check the flat shipping rate on each product page.